How building an HTML-first site doubled our users overnight

Henry Catalini Smith

How building an HTML-first site doubled our users overnight

My client was a utility company, and they had a big problem...

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The results? When we launched, the number of people completing the form doubled. The analytics people didn’t even know where these users were coming from. Of course, your javascript-based analytics package doesn’t see the users you are bouncing because of javascript failures. It was a flood! We also saw my “keep a backend session, never lose user data” approach pay off. In one case, someone completed a form a month after starting it.

Respect.